Refund & Returns Policy – Doorbell.ie

Last Updated: [19/11.2025]

At Doorbell.ie, owned by NextGen Security Limited, we aim to provide high-quality products and professional installation services. This policy explains how returns, refunds, and cancellations are handled.

1. Returns Eligibility

You may return most unused and unopened products within 30 days of purchase.

To qualify:

Product must be in original condition
All original packaging must be included
Proof of purchase must be provided

Installed or activated smart devices may not be eligible for return unless faulty.

2. Faulty or Defective Products

If a product is faulty:

We will repair, replace, or refund it in accordance with Irish Consumer Law
Faults caused by misuse, water damage, or tampering are not covered

3. Installation Refunds

Once installation has been completed, service fees are non-refundable.

If you cancel before installation date:

Full refund provided if cancelled at least 24 hours in advance
Cancellations within 24 hours may incur a call-out fee

4. Returns Address

All returns must be sent to:
📍 Doorbell.ie / NextGen Security Limited
12 Ballyfermot Crescent, Dublin, Ireland.

Customers are responsible for return postage unless the product is faulty.

5. Processing Time

Refunds are processed within 5–10 working days after inspection and approval.

6. Contact Us for Returns

📧 info@doorbell.ie
📞 087 340 9208
📍 12 Ballyfermot Crescent, Dublin, Ireland

© Doorbell.ie – NextGen Security Limited. All Rights Reserved.
Address: 12 Ballyfermot Crescent, Dublin, Ireland
Phone: 087 340 9208
Email: info@doorbell.ie
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