Privacy Policy – Doorbell.ie
Last Updated: [19/11/2025]
Doorbell.ie (“we”, “our”, “us”) is owned and operated by NextGen Security Limited, located at 12 Ballyfermot Crescent, Dublin, Ireland. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and all applicable Irish data protection laws. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website or use our services.
If you have any questions regarding this policy, you can contact us at:
Phone: 087 340 9208
Email: info@doorbell.ie
Address: 12 Ballyfermot Crescent, Dublin, Ireland
Returns Address: Same as above.
1. Data We Collect
We collect the following types of personal data:
a) Information You Provide
- Name
- Address
- Email address
- Phone number
- Order details (products/services purchased)
- Installation booking details
- Messages or enquiries submitted through our website
b) Automatically Collected Data
When you visit Doorbell.ie, we may automatically collect:
- IP address
- Device information
- Browser type
- Website usage data (pages visited, time spent, etc.)
- Cookies and similar tracking technologies
2. How We Use Your Data
We use your information to:
- Process and fulfil orders
- Arrange and complete installations
- Respond to enquiries and customer support requests
- Send booking confirmations and service updates
- Improve our website, services, and customer experience
- Meet legal, accounting, and regulatory obligations
- Prevent fraud and ensure security
We do not sell or share your data with third parties for marketing purposes.
3. Legal Basis for Processing Your Data
We process your personal data based on the following GDPR principles:
- Contractual necessity: To process orders and provide installation services
- Legitimate interest: To improve services, ensure security, and respond to enquiries
- Legal obligation: To comply with tax, financial, and regulatory requirements
- Consent: For optional marketing communications or cookie preferences
You may withdraw consent at any time.
4. Data Sharing
We may share your data only with:
- Trusted service providers assisting with payments, hosting, logistics, or technical support
- Installers working on behalf of Doorbell.ie
- Legal or regulatory authorities where required by law
All third-party providers are GDPR-compliant and only process data based on our instructions.
5. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil your order or installation
- Provide customer support
- Comply with legal obligations (e.g., tax and accounting laws)
Typically, we retain order and installation records for 6 years as required under Irish law.
6. Your Rights Under GDPR
You have the following rights:
- Right to access – Request a copy of your data
- Right to rectification – Correct inaccurate or incomplete information
- Right to erasure – Request deletion of your data (where legally permitted)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, contact us at info@doorbell.ie.
7. Cookies & Tracking Technologies
Doorbell.ie uses cookies to:
- Improve website performance
- Analyse traffic
- Enhance user experience
- Remember preferences and shopping cart details
You can manage or disable cookies through your browser settings. For more details, a full Cookie Policy can be added if required.
8. Security of Your Data
We implement strong technical and organisational measures to protect your data, including:
- Encrypted website connections (HTTPS)
- Secure servers and firewalls
- Access controls and monitoring
- Regular security reviews
While we take every precaution, no online system can guarantee complete security.
9. Third-Party Links
Our website may contain links to external sites (e.g., payment gateways, manufacturer pages). We are not responsible for the privacy practices of third-party websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. We recommend reviewing it regularly.
11. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, contact us:
NextGen Security Limited / Doorbell.ie
12 Ballyfermot Crescent, Dublin, Ireland
Phone: 087 340 9208
Email: info@doorbell.ie
Returns Address: Same as above.